Support

Get Support

The fastest way to reach us is from inside PreSpin, where you can attach the details that help us look into what happened. If you can't open the app, email us directly.

From Inside PreSpin

  1. Open PreSpin and go to Help, then Get Help.
  2. Choose Report a Problem to send a diagnostic snapshot, or Ask a Question to send a message only.
  3. Add what you were doing and send. Note the reference code shown on the confirmation screen.

A problem report includes a snapshot of app logs and settings, scrubbed of personal details, so we can see how the app behaved. A question sends only your message unless you add a snapshot. We reply by email to your account address, usually within one business day.

By Email

If you can't reach the in-app form, email [email protected]. Include the email address on your PreSpin account, your operating system, and a short description of what you were trying to do and what happened. That is enough for us to start.

Reference Codes

Every report gets a reference code in the form DG-XXXX-XXXX. Keep it handy and quote it in any follow-up so we can find your report quickly.